Why do I see a charge on my bank or credit card statement from Ingenico e-Commerce Solutions or Ingenico Financial Solutions SA?

As a payment service provider, Ingenico Financial Solutions SA collects, processes and reports payments on behalf of companies that sell products and services via the internet. These companies have authorized us to debit your account in order to complete your purchase of a product or service. 

Please note that Ingenico Financial Solutions SA is not authorized to provide you with information about entries on your statement. For all inquiries about a payment, please contact the company where you made your purchase directly. 

However, should you need help with identifying the merchant, please provide our Customer Care department with relevant information via e-mail or phone.